Frequently Asked Questions Before Ordering
Can I order by email or phone?
No, we do not.
Orders are accepted from the product page of this site, and direct transactions cannot be accepted.
What "payment method" do you have?
The payment method is as follows.
·Convenience store settlement
Each note:◎ Credit card
・The credit card payment system does not issue a copy of the credit card. Please check the "usage statement" sent by the card company.
・Depending on the customer's usage condition, etc., we may change to another payment method.
・We may ask you to confirm your identity (phone confirmation, etc.) when you place an order. Credit cards with a "name different from the customer" cannot be used.
・The transfer fee will be borne by the payer.
Japan Net Bank (Japan Net Ginkgo)
Business Sales Department (005)
Account name Ka) Bisel Technologies Hakujuichi
Products will be shipped "after payment is confirmed". Please be careful not to lose the copy when transferring. If the payment is not confirmed within 5 business days after placing the order, the order will be canceled automatically.
◎ Amazon Pay[Remarks]
You can purchase it with your Amazon account when you purchase the item. You can log in using the "Login with Amazon account" button on the login page or the "Pay with Amazon account" button on the contents page of the cart to shop with your Amazon account.
◎Convenience store paymentYou can pay at the following convenience stores.
I have a question that I would like to ask about a product for sale.
Yes, we will answer.
Please contact us by "contact form" or "phone". In addition, depending on the content of your question, it may take some time for us to respond. At our shop, we will respond to customers one by one during business hours. Therefore, if another customer purchases before answering, the product may be sold out. In this case, please forgive us.
・Click here for telephone number: 0120-978-830
I put it in my shopping cart, but when I looked at it later, it said "This product was sold out." Why?
Our products are "simultaneously sold" at other shopping malls.
Therefore, when you place an order at another shopping mall, it may run out of stock.
If you have any of your favorite products, please order as soon as possible.
How much does the "postage" cost?
Our shipping fee is 650 yen nationwide.
However, if you purchase "3,980 yen or more" for the items in the store at the same time, we will offer free shipping.
Can I order by "Cash on Delivery"?
We are very sorry, but we do not accept "Cash on Delivery" orders. Please understand.
In addition, the delivery method from our shop is "Sagawa Express".
*We only ship to remote islands with "Yu-Pack".
I did not receive the "email".
After purchasing, our shop will automatically send a [Order Confirmation] email from the shop's email address (email@example.com) to the registered address. If you have checked the following items and are still not receiving emails, we apologize for the inconvenience. In addition, regarding the cause of not receiving the email, the following two events have been confirmed in a very large number. If any of the items apply, please try the solution once.
① It is automatically sorted to the junk mail folder. Please check your junk mail folder again. If you have deleted your email, please contact us at the email address below.
② "Rejection" is set in the domain restriction function settings. Please remove the restriction on our address and contact us from the following email address. We will contact you again.
When do you get emails?
You will receive an "automatic delivery email" shortly after ordering (within 10 minutes). Also, although it depends on the payment method, we will contact you by e-mail with a tracking number clearly as soon as the shipping process is completed.
Credit card payment: We will ship the products as soon as we have confirmed "Card payment".
Bank transfer: We will inform you of our "transfer account" by e-mail sent after ordering. After confirming payment at our shop, we will ship within 2 business days.